platforms/backend/api/internal/logic/client/user/address_ticket.go

package user

import (
	"strings"
	"time"

	"git.apinb.com/bsm-sdk/core/errcode"
	"git.apinb.com/bsm-sdk/core/infra"
	"git.apinb.com/heqiapp/platforms/backend/api/internal/impl"
	common "git.apinb.com/heqiapp/platforms/backend/api/internal/logic/common"
	"git.apinb.com/heqiapp/platforms/backend/api/internal/models"
	"github.com/gin-gonic/gin"
	"gorm.io/gorm"
)

// ListAddresses 返回当前用户未归档地址。
func ListAddresses(ctx *gin.Context) {
	account, ok := common.UserAccount(ctx)
	if !ok {
		return
	}
	var list []models.UserAddress
	if err := impl.DBService.Where("user_account_id = ? AND status <> ?", account.ID, common.StatusArchived).Order("is_default desc, created_at desc").Find(&list).Error; err != nil {
		infra.Response.Error(ctx, err)
		return
	}
	infra.Response.Success(ctx, common.ResourceResponse(list))
}

// SaveAddress 新增地址，设为默认时原默认地址会在同一事务取消默认。
func SaveAddress(ctx *gin.Context) {
	account, ok := common.UserAccount(ctx)
	if !ok {
		return
	}
	var request struct {
		Address   string `json:"address" binding:"required,max=255"`
		Longitude string `json:"longitude"`
		Latitude  string `json:"latitude"`
		IsDefault bool   `json:"is_default"`
	}
	if ctx.ShouldBindJSON(&request) != nil {
		infra.Response.Error(ctx, errcode.ErrInvalidArgument)
		return
	}
	address := models.UserAddress{
		Entity: common.NewEntity(common.StatusEnable), UserAccountID: account.ID, Address: request.Address,
		Longitude: request.Longitude, Latitude: request.Latitude, IsDefault: request.IsDefault,
	}
	err := impl.DBService.Transaction(func(tx *gorm.DB) error {
		if request.IsDefault {
			if err := tx.Model(&models.UserAddress{}).Where("user_account_id = ?", account.ID).Update("is_default", false).Error; err != nil {
				return err
			}
		}
		return tx.Create(&address).Error
	})
	if err != nil {
		infra.Response.Error(ctx, err)
		return
	}
	infra.Response.Success(ctx, gin.H{"identity": address.Identity})
}

var userTicketCategories = map[string]bool{
	"installation": true, "repair": true, "inspection": true, "reinspection": true, "customer_service": true,
}

// CreateTicket 创建工单，服务人员只能由后台分派。
func CreateTicket(ctx *gin.Context) {
	account, ok := common.UserAccount(ctx)
	if !ok {
		return
	}
	var request struct {
		RequestNo       string     `json:"request_no" binding:"required"`
		Category        string     `json:"category" binding:"required"`
		Description     string     `json:"description" binding:"required,max=2000"`
		AddressIdentity string     `json:"address_identity"`
		AppointmentAt   *time.Time `json:"appointment_at"`
	}
	if ctx.ShouldBindJSON(&request) != nil || !userTicketCategories[request.Category] {
		infra.Response.Error(ctx, errcode.ErrInvalidArgument)
		return
	}
	var relation models.UserServiceRelation
	_ = impl.DBService.Where("user_account_id = ? AND status = ?", account.ID, common.StatusEnable).First(&relation).Error
	addressText := ""
	if request.AddressIdentity != "" {
		var address models.UserAddress
		if impl.DBService.Where("identity = ? AND user_account_id = ? AND status <> ?", request.AddressIdentity, account.ID, common.StatusArchived).First(&address).Error != nil {
			infra.Response.Error(ctx, errcode.ErrRecordNotFound)
			return
		}
		addressText = address.Address
	}
	ticket := models.CsTicket{
		Entity: common.NewEntity(common.StatusEnable), TicketStatus: 32, TicketNo: common.RecordNo("TK"),
		RequestNo:     request.RequestNo,
		UserAccountID: account.ID, GasBasicID: relation.GasBasicID, DeliveryBasicID: relation.DeliveryBasicID,
		Category: request.Category, Priority: "normal", Description: strings.TrimSpace(request.Description),
		Address: addressText, AppointmentAt: request.AppointmentAt, OperatorIdentity: account.Identity,
	}
	if err := impl.DBService.Create(&ticket).Error; err != nil {
		infra.Response.Error(ctx, err)
		return
	}
	infra.Response.Success(ctx, gin.H{"identity": ticket.Identity, "ticket_no": ticket.TicketNo, "ticket_status": ticket.TicketStatus})
}

// ListTickets 仅返回当前用户自己的工单。
func ListTickets(ctx *gin.Context) {
	account, ok := common.UserAccount(ctx)
	if !ok {
		return
	}
	var list []models.CsTicket
	if err := impl.DBService.Where("user_account_id = ? AND status <> ?", account.ID, common.StatusArchived).Order("created_at desc").Find(&list).Error; err != nil {
		infra.Response.Error(ctx, err)
		return
	}
	infra.Response.Success(ctx, common.ResourceResponse(list))
}

// ConfirmTicket 用户确认工作人员提交的处理结果。
func ConfirmTicket(ctx *gin.Context) {
	account, ok := common.UserAccount(ctx)
	if !ok {
		return
	}
	now := time.Now()
	result := impl.DBService.Model(&models.CsTicket{}).
		Where("identity = ? AND user_account_id = ? AND ticket_status = ?", ctx.Param("identity"), account.ID, 34).
		Updates(map[string]any{"ticket_status": 23, "completed_at": &now, "operator_identity": account.Identity})
	if result.Error != nil {
		infra.Response.Error(ctx, result.Error)
		return
	}
	if result.RowsAffected != 1 {
		infra.Response.Error(ctx, errcode.ErrInvalidArgument)
		return
	}
	infra.Response.Success(ctx, gin.H{"confirmed": true})
}

// CancelTicket 取消尚未完成的本人工单。
func CancelTicket(ctx *gin.Context) {
	account, ok := common.UserAccount(ctx)
	if !ok {
		return
	}
	result := impl.DBService.Model(&models.CsTicket{}).
		Where("identity = ? AND user_account_id = ? AND ticket_status IN ?", ctx.Param("identity"), account.ID, []int{32, 18, 11, 21, 34}).
		Updates(map[string]any{"ticket_status": 22, "operator_identity": account.Identity})
	if result.Error != nil {
		infra.Response.Error(ctx, result.Error)
		return
	}
	if result.RowsAffected != 1 {
		infra.Response.Error(ctx, errcode.ErrInvalidArgument)
		return
	}
	infra.Response.Success(ctx, gin.H{"cancelled": true})
}