完善客服工单关联与枚举中文展示

frontend/platform_admin/scripts/check-resource-display-contracts.mjs

@@ -356,6 +356,20 @@ for (const contentContract of [
     `内容管理缺少中文枚举契约：${contentContract}`,
   );
 }
+for (const ticketContract of [
+  "define('cs_ticket', '客服工单'",
+  "{ label: '配送', value: 'delivery' }",
+  "{ label: '客服咨询', value: 'customer_service' }",
+  "unknownValueLabel: '未知工单分类'",
+  "{ label: '普通', value: 'normal' }",
+  "unknownValueLabel: '未知优先级'",
+]) {
+  assertIncludes(
+    resources,
+    ticketContract,
+    `客服工单缺少用户关系或中文枚举契约：${ticketContract}`,
+  );
+}
 assertIncludes(
   detailPage,
   '!hasResourceFieldLabel(props.definition, actualKey)',

frontend/platform_admin/src/api/resources.ts

@@ -902,7 +902,27 @@ export const resources: ResourceUiDefinition[] = [
       unknownValueLabel: '未知发布状态',
     }),
   ]),
-  define('cs_ticket', '客服工单', 'writable', [relation('user_account_identity', '/user_account', true), f('ticket_no', { required: true }), f('category', { required: true }), f('priority', { required: true })]),
+  define('cs_ticket', '客服工单', 'writable', [
+    relation('user_account_identity', '/user_account', true, {
+      label: '用户', listLabel: '用户', listRelationNameOnly: true,
+      listDisplayIdentityCopy: true, displayRelationLabel: true, showIdentityCopy: true,
+    }),
+    f('ticket_no', { required: true }),
+    f('category', { required: true, type: 'select', options: [
+      { label: '配送', value: 'delivery' },
+      { label: '安装', value: 'installation' },
+      { label: '维修', value: 'repair' },
+      { label: '安检', value: 'inspection' },
+      { label: '复检', value: 'reinspection' },
+      { label: '客服咨询', value: 'customer_service' },
+    ], unknownValueLabel: '未知工单分类' }),
+    f('priority', { required: true, type: 'select', defaultValue: 'normal', options: [
+      { label: '低', value: 'low' },
+      { label: '普通', value: 'normal' },
+      { label: '高', value: 'high' },
+      { label: '紧急', value: 'urgent' },
+    ], unknownValueLabel: '未知优先级' }),
+  ]),
   define('platform_account', '平台账户', 'writable', [f('username', { required: true }), f('password', { required: true }), f('display_name'), f('avatar'), f('platform_role_code', { required: true, unknownValueLabel: '未知角色' }), f('phone')]),
   define('platform_role', '平台角色', 'writable', [f('role_code', { required: true }), f('name', { required: true }), f('location_scope', { required: true, type: 'select', options: resourceSearchEnumOptions('platform_role', 'location_scope') })], 'list', [
     { name: '分配菜单', resource: '/platform_role/:identity/menu', method: 'PUT', fields: [f('menu_identities', { type: 'identity-list', relation: '/platform_menu' })] },