feat: 完善平台总后台模块

backend/api/internal/models/cs_ticket.go

@@ -0,0 +1,15 @@
+package models
+
+import "git.apinb.com/bsm-sdk/core/database"
+
+// CsTicket 对应 cs_ticket，保存客服工单。
+type CsTicket struct {
+	Entity
+	TicketNo      string `gorm:"column:ticket_no;type:varchar(64);not null;uniqueIndex" json:"ticket_no"`
+	UserAccountID uint64 `gorm:"column:user_account_id;not null;index" json:"user_account_id"`
+	Category      string `gorm:"column:category;type:varchar(64);not null" json:"category"`
+	Priority      string `gorm:"column:priority;type:varchar(16);not null;default:'normal'" json:"priority"`
+}
+
+func init()                               { database.AppendMigrate(&CsTicket{}) }
+func (table *CsTicket) TableName() string { return "cs_ticket" }