platforms/backend/api/internal/logic/gas/ticket.go

package gas

import (
	"git.apinb.com/bsm-sdk/core/errcode"
	"git.apinb.com/bsm-sdk/core/infra"
	"git.apinb.com/heqiapp/platforms/backend/api/internal/impl"
	"git.apinb.com/heqiapp/platforms/backend/api/internal/logic/common"
	"git.apinb.com/heqiapp/platforms/backend/api/internal/models"
	"github.com/gin-gonic/gin"
	"gorm.io/gorm"
)

func ticketQuery(gasID uint64) *gorm.DB {
	return ticketQueryWithDB(impl.DBService, gasID)
}

// ticketQueryWithDB 统一客服工单的数据范围查询，并允许只读 SQL 测试注入数据库连接。
func ticketQueryWithDB(databaseService *gorm.DB, gasID uint64) *gorm.DB {
	return common.ActiveRecords(databaseService.Model(&models.CsTicket{})).
		Joins("JOIN user_service_relation ON user_service_relation.user_account_id = cs_ticket.user_account_id AND user_service_relation.status <> ?",
			common.StatusArchived).
		Where("((cs_ticket.gasorder_contract_id = 0 AND user_service_relation.gas_basic_id = ?) OR (cs_ticket.gasorder_contract_id <> 0 AND cs_ticket.gas_basic_id = ?))", gasID, gasID)
}

// ticketDetailDisplay 为工单详情附加当前记录所引用关系的可读名称，不修改工单归属数据。
type ticketDetailDisplay struct {
	models.CsTicket
	ContractRequestOpen      int    `gorm:"column:contract_request_open" json:"contract_request_open"`
	UserAccountDisplayName   string `gorm:"column:user_account_display_name" json:"user_account_display_name"`
	DeliveryBasicDisplayName string `gorm:"column:delivery_basic_display_name" json:"delivery_basic_display_name"`
	StaffAccountDisplayName  string `gorm:"column:staff_account_display_name" json:"staff_account_display_name"`
	GasBasicDisplayName      string `gorm:"column:gas_basic_display_name" json:"gas_basic_display_name"`
}

// ticketDetailQuery 在当前气站可见范围内解析关系名称，已失效关系仍保留可信的历史名称。
func ticketDetailQuery(gasID uint64) *gorm.DB {
	return ticketDetailQueryWithDB(impl.DBService, gasID)
}

// ticketDetailQueryWithDB 构造可测试的详情名称查询，不改变通用列表查询。
func ticketDetailQueryWithDB(databaseService *gorm.DB, gasID uint64) *gorm.DB {
	return ticketQueryWithDB(databaseService, gasID).
		Select(`cs_ticket.*,
			CASE WHEN cs_ticket.gasorder_contract_id <> 0 AND cs_ticket.category = 'contract_change' AND cs_ticket.ticket_status IN (32, 11) THEN 1 ELSE 0 END AS contract_request_open,
			COALESCE(NULLIF(ticket_user.name, ''), NULLIF(ticket_user.real_name, ''), NULLIF(ticket_user.username, ''), '用户记录已失效') AS user_account_display_name,
			CASE WHEN cs_ticket.delivery_basic_id = 0 THEN '' ELSE COALESCE(NULLIF(ticket_delivery.name, ''), '配送点记录已失效') END AS delivery_basic_display_name,
			CASE WHEN cs_ticket.staff_account_id = 0 THEN '' ELSE COALESCE(NULLIF(ticket_staff.name, ''), NULLIF(ticket_staff.username, ''), '工作人员记录已失效') END AS staff_account_display_name,
			CASE WHEN cs_ticket.gas_basic_id = 0 THEN '' ELSE COALESCE(NULLIF(ticket_gas.name, ''), '气站记录已失效') END AS gas_basic_display_name`).
		Joins("LEFT JOIN user_account AS ticket_user ON ticket_user.id = cs_ticket.user_account_id").
		Joins("LEFT JOIN delivery_basic AS ticket_delivery ON ticket_delivery.id = cs_ticket.delivery_basic_id").
		Joins("LEFT JOIN staff_account AS ticket_staff ON ticket_staff.id = cs_ticket.staff_account_id").
		Joins("LEFT JOIN gas_basic AS ticket_gas ON ticket_gas.id = cs_ticket.gas_basic_id")
}

func ListTicket(ctx *gin.Context) {
	station, ok := currentGas(ctx)
	if !ok {
		return
	}
	listScoped(ctx, &models.CsTicket{}, ticketQuery(station.ID), "cs_ticket.created_at desc")
}

func GetTicket(ctx *gin.Context) {
	station, ok := currentGas(ctx)
	if !ok {
		return
	}
	var ticket ticketDetailDisplay
	respondScopedRecord(ctx, ticketDetailQuery(station.ID).Where("cs_ticket.identity = ?", ctx.Param("identity")), &ticket)
}

type ticketRequest struct {
	UserAccountIdentity string `json:"user_account_identity" binding:"required"`
	TicketNo            string `json:"ticket_no" binding:"required,max=64"`
	Category            string `json:"category" binding:"required,max=64"`
	Priority            string `json:"priority" binding:"required,max=16"`
}

func CreateTicket(ctx *gin.Context) {
	station, ok := currentGas(ctx)
	if !ok {
		return
	}
	var request ticketRequest
	if err := ctx.ShouldBindJSON(&request); err != nil ||
		!isSupportedTicketCategory(request.Category) ||
		!isSupportedTicketPriority(request.Priority) {
		infra.Response.Error(ctx, errcode.ErrInvalidArgument)
		return
	}
	user, _, ok := requireUser(ctx, request.UserAccountIdentity, station.ID)
	if !ok {
		return
	}
	ticket := models.CsTicket{
		Entity: common.NewEntity(common.StatusEnable), TicketStatus: common.StatusOpen,
		TicketNo: request.TicketNo, UserAccountID: user.ID, Category: request.Category, Priority: request.Priority,
	}
	if err := impl.DBService.Create(&ticket).Error; err != nil {
		infra.Response.Error(ctx, err)
		return
	}
	common.RespondCreatedResource(ctx, ticket)
}

func UpdateTicket(ctx *gin.Context) {
	station, ok := currentGas(ctx)
	if !ok {
		return
	}
	var ticket models.CsTicket
	if err := ticketQuery(station.ID).Where("cs_ticket.identity = ?", ctx.Param("identity")).First(&ticket).Error; err != nil {
		common.RespondRecordError(ctx, err)
		return
	}
	var request ticketRequest
	if err := ctx.ShouldBindJSON(&request); err != nil ||
		!isSupportedTicketCategory(request.Category) ||
		!isSupportedTicketPriority(request.Priority) {
		infra.Response.Error(ctx, errcode.ErrInvalidArgument)
		return
	}
	user, _, ok := requireUser(ctx, request.UserAccountIdentity, station.ID)
	if !ok {
		return
	}
	if ticket.GasorderContractID != 0 && (user.ID != ticket.UserAccountID || request.Category != "contract_change") {
		infra.Response.Error(ctx, errcode.ErrInvalidArgument)
		return
	}
	if err := impl.DBService.Model(&ticket).Updates(map[string]any{
		"user_account_id": user.ID, "ticket_no": request.TicketNo, "category": request.Category, "priority": request.Priority,
	}).Error; err != nil {
		infra.Response.Error(ctx, err)
		return
	}
	infra.Response.Success(ctx, gin.H{"updated": true})
}

func UpdateTicketStatus(ctx *gin.Context) {
	station, ok := currentGas(ctx)
	if !ok {
		return
	}
	var count int64
	if err := ticketQuery(station.ID).Where("cs_ticket.identity = ?", ctx.Param("identity")).Count(&count).Error; err != nil || count != 1 {
		infra.Response.Error(ctx, errcode.ErrInvalidArgument)
		return
	}
	common.UpdateRecordStatus(ctx, &models.CsTicket{})
}

func ArchiveTicket(ctx *gin.Context) {
	station, ok := currentGas(ctx)
	if !ok {
		return
	}
	var count int64
	if err := ticketQuery(station.ID).Where("cs_ticket.identity = ?", ctx.Param("identity")).Count(&count).Error; err != nil || count != 1 {
		infra.Response.Error(ctx, errcode.ErrInvalidArgument)
		return
	}
	common.ArchiveRecord(ctx, &models.CsTicket{})
}