platforms/backend/api/internal/models/cs_ticket.go

package models

import "git.apinb.com/bsm-sdk/core/database"

// CsTicket 对应 cs_ticket，保存客服工单。
type CsTicket struct {
	Entity               // 公共实体字段
	TicketStatus  int    `gorm:"column:ticket_status;not null;default:32;index" json:"ticket_status"`        // 工单业务状态
	TicketNo      string `gorm:"column:ticket_no;type:varchar(64);not null;uniqueIndex" json:"ticket_no"`    // ticket_no 业务字段
	UserAccountID uint64 `gorm:"column:user_account_id;not null;index" json:"user_account_id"`               // user_account_id 业务字段
	Category      string `gorm:"column:category;type:varchar(64);not null" json:"category"`                  // category 业务字段
	Priority      string `gorm:"column:priority;type:varchar(16);not null;default:'normal'" json:"priority"` // priority 业务字段
}

func init()                               { database.AppendMigrate(&CsTicket{}) }
func (table *CsTicket) TableName() string { return "cs_ticket" }